Ventus Mobile Field Service transforms your service department into an automated, flexible and efficient operation. By equipping your service technicians with either PDAs (personal digital assistants) or laptops, you can:
• Eliminate duplicate data entry because your admin staff no longer needs to re-enter technicians’ hand-written work orders into your software system
• Increase productivity by streamlining equipment, customer and parts history communications between your dispatcher and technicians
• Reduce transportation and mileage costs by sending technicians directly to jobs, without unnecessary trips to the office to submit work orders and timesheets
• Simplify dispatching using a one-click process
• Improve cash flow through quicker invoice turnaround and on-site invoicing capabilities
• Decrease frustrations by eliminating the need to chase technicians for timesheets
Integration with @Road GPS
Mobile Field Service has a tightly-built interface with @Road GPS to further enhance your mobile operations. Use mapping overlays from the Dispatch Board and color-coded pin-tracking for service trucks to optimize dispatching and maximize technician productivity.
Key Features Include:
- Compatibility with Windows Mobile PDAs or Windows-based laptops
- Customer signature capture
- Equipment, history and service records
- Labour and billable hours tracking
- On-site invoicing
- Field status notifications to dispatch
- Optional in-field printing options
- Location tracking, turn-by-turn directions and geo-fencing with @Road GPS
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