One of your technicians is asleep in the back of his truck. Your largest customer is unhappy because you just invoiced him for a job you completed four months ago. And your dispatchers are spending too much time chasing technicians for timesheets.
As the service manager, you know that efficient use of your assets is the key to a successful service department and creating long-standing customer relationships. Ventus Service Management helps you control common management problems by providing you with powerful and intuitive tools that streamline your operations and improve service profitability.
Dispatch Board. Dispatching couldn’t be easier with our central electronic dispatch board that is customizable and flexible, giving your dispatchers all the information they need from one screen.
Preventative Maintenance Scheduling & Contract Administration. Automatically schedule preventative maintenance calls with tasking checklists, and set reminders for contract expiration and renewal dates.
Equipment History. Track service visits by site locations and customers, and access details like work performed, serial numbers, warranties and even belts and filters.
Reporting. Can you track profitability by technician? Do you know what kind of inventory variance they keep? Using the technician productivity report, or the physical count variance report, you can track your star technicians and identify the laggards. Plus, use our Pick-and-Choose report writer to create any number of custom service management reports.
Alarm and Management Notifications. If your calls slip past your own user-defined guidelines, automatic email alerts ensure that your customers get serviced appropriately.
Formats. Have special requirements for work orders, invoices or other forms? Service Management allows you to modify standard forms or create your own from scratch.
Mobile Field Service. Take your department to the next level by equipping field technicians with either PDAs (personal digital assistants) or laptops, giving them the ability to complete work orders in the field (including all labor, material, equipment and trip charges), issue invoices for completed work and capture the customer’s signature as proof of work completed.